The Special Assistance Team
Your advisor will arrange wheelchair assistance with the airline, this assistance is actioned at check in. The special assistance team will meet you from check in and aid you through security and to the boarding gate. When it is time to board the special assistance team will be there to aid you to your seat. If you can walk you can walk to your seat. If not, you will be transferred to an aisle wheelchair, taken to your seat and manually transferred to your seat.
If you require assistance from another point in the airport this can be arranged directly with the special assistance team on the day. The majority of airports have intercom systems or phones in their car parks and drop off bays the special assistance team can be contacted at this point if you require help into the terminal. Please highlight your needs to your advisor when booking if you require further information or help at the airport.
An airport lounge is often a nice way to start your holiday away from
the hustle and bustle of the main terminal. In the UK the majority of
the lounges are wheelchair accessible with accessible toilets. Once
through security the special assistance team can take you to the
airport lounge before your flight departs and return to collect you to
board. If you are interested in booking an airport lounge please
inform your advisor and they can source a price for you. It may be
worth noting that not all abroad lounges are fully accessible, this
can be checked at the time of booking if you would like to book for
your journey home.