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1 Bookings
The vast majority of our bookings are carried out over the phone and it is possible to pay by all major credit cards or by cheque.
We will confirm all the details by post within seven days.
2 Payments
If the booking is made within eight weeks of departure full payment is required at the time of booking. In all other cases a minimum deposit of 20% of the total holiday price is required at the time of booking and the balance of 80% is due not less than eight weeks prior to departure. In the event of full payment not being made by the due time the Owner reserves the right to cancel the booking.
3 Complaints
If there are any problems with your holiday accommodation or with a representative of the company , then please inform us immediately by phone, email or in person. If the matter is not resolved, the customer must follow up the complaint in writing to within 14 days of returning from the holiday . If the problem has not been reported within the 14 days then we cannot accept responsibility for any claims or complaints.
4 Travel Insurance
It is considered essential for the Customer to hold suitable Holiday and Travel insurance. It is advisable for this insurance to be in place at the time the booking is made.
5 Changeover Day
Change over times can vary but in most cases it is necessary to vacate by 12.00am and entry is normally after 2.00 or 3.00pm.
We know how important changing facilities can be and we will always endeavor to ensure that these are available even if you cannot immediately access the accommodation
The vast majority of our bookings are carried out over the phone and it is possible to pay by all major credit cards or by cheque.
We will confirm all the details by post within seven days.
2 Payments
If the booking is made within eight weeks of departure full payment is required at the time of booking. In all other cases a minimum deposit of 20% of the total holiday price is required at the time of booking and the balance of 80% is due not less than eight weeks prior to departure. In the event of full payment not being made by the due time the Owner reserves the right to cancel the booking.
3 Complaints
If there are any problems with your holiday accommodation or with a representative of the company , then please inform us immediately by phone, email or in person. If the matter is not resolved, the customer must follow up the complaint in writing to within 14 days of returning from the holiday . If the problem has not been reported within the 14 days then we cannot accept responsibility for any claims or complaints.
4 Travel Insurance
It is considered essential for the Customer to hold suitable Holiday and Travel insurance. It is advisable for this insurance to be in place at the time the booking is made.
5 Changeover Day
Change over times can vary but in most cases it is necessary to vacate by 12.00am and entry is normally after 2.00 or 3.00pm.
We know how important changing facilities can be and we will always endeavor to ensure that these are available even if you cannot immediately access the accommodation
Our mission is to provide you with the best possible service
please don't hesitate to contact us if you
have any questions or personal requirements
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