1 Bookings The vast majority of our bookings are carried out over the phone
and it is possible to pay by all major credit cards or by cheque.
We will confirm all the details by post within seven days.
2 Payments and Cancellation Policy If the booking is made within twelve weeks of departure full payment is required
at the time of booking. In all other cases a deposit is required at the time of booking
either to cover the cost of the flights or 20% of the total holiday price whichever is greater.
The balance is invoiced and due 12 weeks before departure. Once the balance payment has been made
and the travel date is less than 12 weeks away 100% cancellation fees apply.
In the event of full payment not being made by the due time Disabled Access Holidays reserves
the right to cancel the booking. Please note, the deposit in non-refundable.
3 Complaints If there are any problems with your holiday accommodation or with a representative
of the company , then please inform us immediately by phone, email or in
person. If the matter is not resolved, the customer
must follow up the complaint in writing to within 14 days of returning from
the holiday .
Please note:If the problem is not been reported while on holiday we cannot
accept responsibility for any claims or complaints. We must be given the chance to rectify any problems
while you are on holiday.
4 Travel Insurance It is considered essential for the Customer to hold suitable Holiday and
It is advisable for this insurance to be in place at the time the booking is made.
Disabled Access Holidays Ltd do not store credit card details nor do we share customer details with any 3rd parties,
or use client details for marketing, advertising or publicity purposes without consent.
Please take the time to read these as they contain important terms which apply to you.
6 Financial Protection Disabled Access Holidays is a member of The Global Travel Group Limited, which provides ATOL protection in respect of holidays
advertised on this website. EXCEPT where those holidays involve properties from the Owners Direct section of the website.
Please note that holidays involving Owners Direct properties are not financially protected by The Global
Travel Group Limited. Therefor if your holiday involves a property from the Owners Direct section of the website
you will not be financially protected by The Global Travel Group Ltd in the event of the insolvency of any of the providers
of elements of your holiday.
7 Price Promise
The price promise applies to holidays booked through a UK travel agents/tour operators and excludes special offers, sales, promotions or deals whereby the holiday is not being sold at the everyday price.
Claims must be received no later than 48 hours after your booking is made with us
The holiday must be available to book at the time we receive your claim.
The holiday must match what you have booked, including all components such as adapted room, accessible transfer etc, financial protection and terms & conditions (cancellation policy, deposits, guarantees, etc).
If you found the holiday online please send us a link so we can view the holiday or send us the details by post together with printed details of the holiday you have seen.
Please provide the date of the quote, the name of the travel agent/tour operator who provided you with the quote.
After providing us with a valid claim you will receive 100% of the price difference within 28 working days.
Our mission is to provide you with the best possible service
please don't hesitate to contact us if you
have any questions or personal requirements