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Last Updated July 2021

1 Bookings
The vast majority of our bookings are carried out over the phone and it is possible to pay by all major credit cards or by cheque.
We will confirm all the details by post within seven days. 

2 Payments and Cancellation Policy
If the booking is made within twelve weeks of departure full payment is required at the time of booking. In all other cases a deposit is required at the time of booking either to cover the cost of the flights or 20% of the total holiday price whichever is greater. The balance is invoiced and due 12 weeks before departure. Once the balance payment has been made and the travel date is less than 12 weeks away 100% cancellation fees apply. In the event of full payment not being made by the due time Disabled Access Holidays reserves the right to cancel the booking. Please note, the deposit in non-refundable.

3 Government Restrictions
If we are prevented from offering you a holiday due to government restrictions we will refund you the money you have paid us minus £100 to cover our costs in preparing for your stay. This is an amendment to our standard terms and conditions.

4 Complaints
If there are any problems with your holiday accommodation or with a representative of the company , then please inform us immediately by phone, email or in person. If the matter is not resolved, the customer must follow up the complaint in writing to within 14 days of returning from the holiday .
Please note: If the problem is not been reported while on holiday we cannot accept responsibility for any claims or complaints. We must be given the chance to rectify any problems while you are on holiday.

5 Travel Insurance
It is considered essential for the Customer to hold suitable Holiday and Travel insurance. It is advisable for this insurance to be in place at the time the booking is made.

6 Privacy Policy
All information regarding our clients will be used and stored in accordance with current Data Protection laws. Disabled Access Holidays Ltd do not store credit card details nor do we share customer details with any 3rd parties, or use client details for marketing, advertising or publicity purposes without consent. Your use of the Disabled Access Holidays site is governed by our Cookie Policy. Please take the time to read these as they contain important terms which apply to you.

7 Financial Protection
Disabled Access Holidays provides ATOL protection under the packaging regulation in respect of holidays advertised on this website. Our UK properties are not financially protected. If your holiday involves a property in the UK you will not be financially in the event of the insolvency of any of the providers of elements of your holiday. Our booking conditions will be superseded by the property owners booking conditions when you book direct with the owner.

8 Price Promise
The price promise applies to holidays booked through a UK travel agents/tour operators and excludes special offers, sales, promotions or deals whereby the holiday is not being sold at the everyday price. Claims must be received no later than 48 hours after your booking is made with us The holiday must be available to book at the time we receive your claim. The holiday must match what you have booked, including all components such as adapted room, accessible transfer etc, financial protection and terms & conditions (cancellation policy, deposits, guarantees, etc). If you found the holiday online please send us a link so we can view the holiday or send us the details by post together with printed details of the holiday you have seen. Please provide the date of the quote, the name of the travel agent/tour operator who provided you with the quote. After providing us with a valid claim you will receive 100% of the price difference within 28 working days.

9 Disclaimer
The term Accessible Accoomation used throughout this site is a generic term for accommodation that is accessible by a wheelchair. The level of accessibility varies and should not be used in comparison to VisitEngland National Accessible Scheme.

Our mission is to provide you with the best possible service please don't hesitate to contact us if you have any questions or personal requirements