Our Service Disabled Holidays

Your advisor will arrange wheelchair assistance with the airline, this assistance is actioned at check in. The special assistance team will meet you from check in and aid you through security and to the boarding gate. When it is time to board the special assistance team will be there to aid you to your seat. If you can walk you can walk to your seat. If not, you will be transferred to an aisle wheelchair, taken to your seat and manually transferred to your seat.

If you require assistance from another point in the airport this can be arranged directly with the special assistance team on the day. The majority of airports have intercom systems or phones in their car parks and drop off bays the special assistance team can be contacted at this point if you require help into the terminal. Please highlight your needs to your advisor when booking if you require further information or help at the airport.

An airport lounge is often a nice way to start your holiday away from the hustle and bustle of the main terminal. In the UK the majority of the lounges are wheelchair accessible with accessible toilets. Once through security the special assistance team can take you to the airport lounge before your flight departs and return to collect you to board. If you are interested in booking an airport lounge please inform your advisor and they can source a price for you. It may be worth noting that not all abroad lounges are fully accessible, this can be checked at the time of booking if you would like to book for your journey home.

We can arrange seats for our clients, airlines have different rules as to where their disabled clients are allocated on the aircraft. As a rule we are able to allocate medical seating for 2 people free of charge with the airline. Other seats would need to be paid for. If the medical seats allocated are not suitable seats can usually be paid for. Not all airlines offer front row seats for their disabled passengers if this is essential please let your advisor know as this can affect who you can fly with and even the destinations available to you.

We can arrange medical luggage for our clients with the airlines. All airlines are different and have different rules and regulations regarding medical equipment. As a rule disabled clients can travel with two pieces of medical luggage free of charge. If one of the items is a medical bag the airline will often require an itemised list and weight of the bag. It is also sensible to travel with either a doctor's letter or a recent prescription to avoid any problems at the airport.

Our clients are all different and have a variety of needs, in the past we have helped clients who are peg fed or require oxygen to have this delivered to their hotel. We have arranged or put clients in touch with care providers if they require care for the duration of their holidays. We are here to help make your holiday as comfortable as possible allowing you to fully enjoy your stay. If you do have any specific requirements please let your advisor know when discussing your holiday options.

We specialise in booking wheelchair adapted rooms and properties with wheelchair access in properties in UK, Europe and the rest of the world. In contrast to other companies not specialising in holidays for disabled people, we will not book flights until we have received a confirmation of the accessible room booking. This can take a few days but it does guarantee the accessible room before booking the flights and incurring costs. Companies not specialising in holidays for disabled people cannot usually guarantee an accessible room.

The quotes we provide include everything you ask for at your initial stage of enquiry, so for example if you have asked for a hoist in your enquiry this will be included in the price.

We have a range of hotels which have an accessible swimming pool with either a pool hoist or ramped access. Our advisors can suggest suitable options for you or you can use our search facility on the left hand side of each resort page to find a hotel which meets your requirements.

We have a range of car parking options to offer our clients from long stay to meet & greet. We have found the meet & greet product to be very popular amongst our clients as they can leave their car at the terminal. If you are interested in booking car parking please let your advisor know and they can send you a variety of products to choose from.